Refund Policy

At Rayna Emporium, we want you to love your purchase. If you’re not completely satisfied, please review our refund policy below.

1. Returns & Refunds

We accept refund requests within 14 days of delivery. To be eligible:

• Item must be unused, in original condition and packaging.

• Proof of purchase is required (e.g., order confirmation email).

2. Non-Refundable Items

Due to hygiene and safety reasons, used candles or diffusers cannot be returned or refunded unless they arrive damaged or defective.

3. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 48 hours of delivery with clear photos, and we’ll arrange a replacement or full refund.

4. How to Request a Refund

To start a refund or return, email us at
📧 support@raynaemporium.com
Include your order number and reason for the request.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.